Alan is approachable and good listener (not to mention quite patient). He is helping us improve the least strong areas of our business. Above all, it is being held accountable every 2 weeks / 90 days for individual projects and improvements that has worked best for us. These were plans and changes that we used to never quite find the time for (or get to). These now get implemented. Our business is growing and we are more profitable as a result of using Alan’s and ActionCOACH services.